Welcome to ColaDolls Customer Service Center. Here you can find answers to the most common questions about shipping, returns, payment, cleaning & maintenance, and after-sales support.

⭐ Why Choose ColaDolls?

Quality Reports

All ColaDolls products are manufactured from medical-grade TPE or silicone in strictly controlled production environments. Each doll undergoes rigorous quality inspection before shipment, and we can provide inspection certificates or manufacturer-issued reports upon request.

We are officially authorized distributors for leading manufacturers such as WM Dolls, Irontech Doll, and JX Doll, with whom we maintain long-term partnerships. Every product comes directly from legitimate channels. If you have any doubts about authenticity, we can provide the original manufacturer’s order records.

We work directly with authorized brands, which allows us to offer competitive pricing without middlemen. We guarantee authenticity, safety, and full after-sales support—something unauthorized sellers cannot provide.

We provide a 100% authenticity guarantee: If you find that the product you received is not genuine, we will issue a full refund—no questions asked. Your rights are fully protected when shopping at ColaDolls.

All ColaDolls products are manufactured from medical-grade materials (e.g., medical-grade TPE or medical-grade silicone) in strictly controlled production environments, and each unit undergoes quality control inspection with accompanying inspection/certification documentation. 

For hygiene and user-safety reasons, opened or used items are generally not eligible for return.

📦 Shipping & Delivery

  • Orders processed within 24 business hours.
  • In-stock dolls ship in 2–3 business days; custom dolls in 2–3 weeks.
  • All shipments use discreet packaging with no product labels.
  • Free shipping via UPS/FedEx with tracking.
  • Delivery: in-stock 5–7 business days, custom 15–20 business days.
  • Import duties may apply (USD 100–200 depending on country, U.S. exempt).
  • If package lost/damaged/returned, fees (shipping + handling) will be deducted.

🔄 Returns & Refunds

  • Cancel within 4 hours: full refund; 4–24 hours: 80% refund.
  • Once shipped (in-stock) or in production (custom), orders cannot be cancelled.
  • If out of stock, free replacement or full refund.
  • Defects must be reported within 7 days with video/photo evidence.
  • Unauthorized returns will not be refunded.
  • Refund time: Credit/Debit cards 6–10 days, PayPal/Klarna up to 7 days

💳 Payment Methods

  • Accept: Visa, Mastercard, American Express, Discover.
  • PayPal: secure & fast, includes buyer protection.
  • Bank Transfer: for large orders, 2–5 business days.
  • Installments / Buy Now, Pay Later (available in some regions).
  • SSL encryption ensures payment security, no data stored on our servers.

🧼 Cleaning & Maintenance

  • Remove head/wig, wash body gently with mild soap or special cleaner.
  • Internal cleaning: douche bottle with warm soapy water, rinse, dry.
  • After cleaning, apply cornstarch/talcum powder to prevent stickiness.
  • Store in cool, dry place, avoid sunlight/extreme temperatures.
  • Hang or keep in relaxed posture to prevent deformation.
  • For stains: use TPE stain remover, plastic wrap method 12–24h.
  • Avoid alcohol/abrasive cleaners, dark clothes; condoms reduce deep cleaning needs.

📩 Contact Us